In order to achieve these objectives we have set out some key principles, these relate to the different stages of training and interaction with the client. 

   1.  Prior to the start of training we will:

~ Provide initial advice and guidance on the range of training services we are able to offer.
~ Discuss requirements and resources for employees with additional support needs.
~ Identify the aims and objectives of the training.
~ Identify the benefit to the employer of training
~ Provide a written Service Level Agreement and pricing guide in accordance with the identified training objectives.

  2.  At the start of training we will:

~ Provide a comprehensive induction programme explaining essential information to you and your employees including Initial Advice and Guidance. 
~ Provide delegates with the opportunity to discuss issues and concerns prior to the commencement of the programme.

  3.  Throughout the training programme we aim to provide all delegates with:

~ High quality training which takes into account individual needs and abilities, specific job skills and occupational competences.
~ Trainers who are committed to the promotion of learning and are competent and well qualified in their subject or vocational areas.
~ Regular reviews of progress, support and feedback on achievement to the delegate and employer.
~ A well managed and co-ordinated course that meets the expected outcomes.
~ Opportunities for delegates and employers to feedback their views on the course.

  4.  At the end of training we will:

~ Provide initial feedback on the program against the aims and objectives set at the start.
~ Provide a comprehensive feedback form that can be used to update and improve our training.
~ Provide a follow-up meeting and gather evaluation on progress. 
~ Measure the impact of training on the employer.

  5.  In return we ask the employer to:

~ Support employees throughout their course and provide assessment opportunities as appropriate.
~ Allow ATG staff sufficient access for monitoring and follow-up.
~ Encourage employees to inform us of learning support needs.
~ Ensure the venue meets Health and Safety standards when training takes place at your premises.
~ Inform us if a delegates circumstances change if it impacts on their course or training.
~ Contact us if you have any questions, concerns or complaints.
~ Comply with agreed financial terms.
~ Provide us with feedback on the training and services provided.
~ Help us improve our service by providing feedback on the training and services provided and responding to employer surveys.